What happens when you request deletion?
- We verify that you own or control the account.
- Your account is disabled and scheduled for permanent deletion.
- Associated profile data is deleted or irreversibly anonymised.
- Limited ride, transaction, safety, fraud-prevention or legal records may be retained where required, as explained in our Privacy Policy.
- Deletion does not cancel unresolved payment obligations or active disputes.
You can also begin deletion inside the app from Profile → Settings → Delete account.
Submit a deletion request
Use the email address associated with your MoroRide account. A member of the support team may contact you for verification.
Need help?
Email support@mororide.com and include the email address associated with your account. Do not send passwords, payment-card details or verification codes.