1. Who we are
MoroRide is a ride marketplace that connects riders, hotel and riad concierges, and independent driver-guides in Morocco. This policy applies to the MoroRide Android and iOS applications, the MoroRide web application, and related services.
For privacy questions, contact support@mororide.com.
2. Data we collect
- Account and profile data: name, email address, telephone number, role, preferred language, profile photo, and authentication information.
- Driver verification data: full name, vehicle details and photographs, registration plate, tourism licence information, identity or verification documents, approval state, and spoken languages.
- Concierge data: hotel or riad name, address, website, ICE or business details, and guest booking information entered by the concierge.
- Ride data: pickup and drop-off addresses and coordinates, scheduled date and time, passenger or guest name, number of passengers, luggage, requested languages, notes, fares, offers, assigned driver, and ride status history.
- Location data: pickup/drop-off coordinates and driver location when location features are enabled. During an active ride, location may be used for dispatch, navigation, tracking, and safety.
- Communications: in-app chat messages, support messages, ratings, reviews, and emergency reports.
- Device and notification data: device push token, notification preferences, app/device information, IP address, and basic technical logs.
- Transaction data: fares, wallet entries, payouts, payment status and provider references. MoroRide does not intend to store complete payment-card numbers.
3. How we use data
- Create and secure accounts and verify user identity.
- Match ride requests with drivers, calculate fares, provide offers, scheduling, navigation and live tracking.
- Enable chat, notifications, support, safety tools, ratings and dispute handling.
- Review driver eligibility and protect riders, drivers, concierges and the platform against fraud or misuse.
- Process transactions, wallet records and payouts where those features are enabled.
- Maintain, troubleshoot and improve MoroRide and comply with legal obligations.
4. When data is shared
We share only what is reasonably needed to operate a ride. Ride participants may see names, profile photos, ratings, vehicle information, ride details, relevant location information and in-app communications. Concierges may see information needed to manage guest bookings.
We may use infrastructure, maps, location, push-notification, hosting, email, support, analytics or payment service providers. They may process limited data on our behalf under their own contractual and security obligations. We may also disclose information where required by law, to protect safety, or in connection with a business reorganisation.
We do not sell personal data.
5. Permissions
Depending on the feature and device, MoroRide may request location, camera, photo-library, notification, microphone or telephone-related permissions. Location is used for pickup selection, driver availability, navigation, tracking and safety. Camera or photo access is used for profile, vehicle, document or chat images. Notifications deliver ride and account updates. You can change permissions in device settings; some features may then be unavailable, and manual address entry should be used where offered.
6. Security
We use access controls, authentication, encrypted network connections, restricted administrative access, and operational monitoring intended to protect data. No online service can guarantee absolute security. Keep your password and verification codes confidential and report suspected misuse promptly.
7. Retention and deletion
We retain account information while an account is active and as needed to provide the service. Location history, chats, ride, support, safety, transaction and audit records are retained only for operational, safety, fraud-prevention, dispute, accounting or legal purposes. Retention periods can vary by record type and applicable requirements.
When an account deletion request is verified, we delete or irreversibly anonymise associated personal data unless limited information must be retained for fraud prevention, safety, unresolved disputes, tax, accounting or other legal obligations. Backup copies may persist for a limited period before scheduled deletion.
8. Your choices and rights
You may update profile details, manage notification and device permissions, request access or correction, object to certain processing, withdraw consent where processing relies on consent, or request deletion. Identity verification may be required before we act on a request.
Request account deletion9. Children
MoroRide is not directed to children under 18 and does not knowingly permit them to create driver, concierge or rider accounts. A passenger may be a minor only where a responsible adult or authorised concierge arranges and supervises the service as permitted by law.
10. International processing and changes
Service providers may process data in countries other than your own, subject to appropriate safeguards where required. We may update this policy as MoroRide changes. Material updates will be posted here and, when appropriate, communicated in the app.
11. Contact
MoroRide Privacy Team
Email: support@mororide.com
Service area: Morocco